FAQ
GENERAL FAQ
The last thing we want to do is leave you hanging. So we’re here to answer all your questions. And if you’re not finding what you need here, feel free to call your local park for extra support..
Are Socks Required To Jump?
Yes. We sell special grip socks in the park as both a safety and cleanliness measure. And you get to keep them after! Because who wants to put on used socks, anyways?
Can I Reuse My Grip Socks?
Yes! Bring back your grip socks to reuse on your next visit as long as they are in good condition. It’s probably a good idea to wash them first, though.
Do I Need To Sign A Waiver?
Every guest, whether jumping or observing, must sign a waiver before entering our parks. Waivers can be completed online to expedite your front desk check-in time!
What Are Your Hours?
Operating hours will vary by location and by day of week. Weekends (including Friday) are generally open for longer hours.
Is There An Age Limit For Admittance?
All ages (young and old) are welcome at DEFY. Because limits aren’t really our thing.
Can I Leave A Child Unattended At A Defy Park?
Children 13 and under cannot be left alone at the park and must attend with parent or guardian supervision.
Do You Sell Food And Drinks?
Yes, at select parks! We have a variety of food, snacks and drinks available for purchase in case you need to refuel in between backflips or dives into the foam pit. DEFY parks with food and beverage options include:
DEFY Augusta
DEFY Birmingham
DEFY Boise
DEFY Bradenton
DEFY Chattanooga
DEFY Charlotte
DEFY Chesapeake
DEFY Clovis
DEFY Denver
DEFY Detroit
DEFY Florence (KY)
DEFY Fort Myers
DEFY Hickory
DEFY Indianapolis
DEFY Knoxville
DEFY Lakeland
DEFY Las Vegas
DEFY Louisville
DEFY Nashville
DEFY New Orleans
DEFY Olympia
DEFY Palm Bay
DEFY Palm Springs
DEFY Port Saint Lucie
DEFY Seattle
DEFY St. Louis
DEFY Thornton
DEFY Tucker
DEFY Woodbridge
DEFY Visalia
FLIGHT CLUB MEMBERSHIP FAQ
The last thing we want to do is leave you hanging. So we’re here to answer all your questions. And if you’re not finding what you need here, feel free to call your local park for extra support.
Is There A Minimum Commitment For Memberships?
Yes. There’s a 3-month minimum commitment that will auto-renew monthly on the date of purchase for all membership packages. Cancellations are accepted only after the third month’s billing has been processed.
How Long Will My Monthly Membership Price Last?
Per our terms and conditions, your monthly membership price will be locked for the duration of your membership.
How Do I Cancel My Membership?
All cancellations must be submitted through the cancellation form at defy.com/memberships/membership-cancellation/.
BIRTHDAY PARTIES FAQ
The last thing we want to do is leave you hanging. So we’re here to answer all your questions. And if you’re not finding what you need here, feel free to call your local park for extra support.
Who Should I Include As A Birthday Jumper?
Anyone who wants to jump and have access to the park attractions during the party. We allow observers to join you in the party room at no cost.
Can I Add Birthday Jumpers After I Book The Party?
Yes. Contact your park’s Event Coordinator at least 48 hours prior to the party to add Birthday Jumpers.
Is The Birthday Child Included In The Birthday Jumper Count?
Yes. The number of jumpers determines the number of pairs of grip socks and wrist bands you will receive. The birthday child needs socks and a wrist band to have access to the park attractions.
How Old Do I Have To Be To Have My Birthday At Defy?
All ages are welcome!
When Should Everyone Arrive For The Party?
All party guests will need to arrive at least 30 minutes prior to your party start time. This allows time for the entire group to get through check-in, waiver verification and storing any personal items.
What Does The Dedicated Party Host Do?
A lot. They ensure your room is set-up with plates, cups, napkins, utensils and a tablecloth. They assist with any decoration set-up you may require, serve food and beverages (if applicable) during the time in the party room, and clean-up the whole party when it’s over.
Who Needs Waivers And How Do We Sign?
All Birthday Jumpers need a signed waiver to jump. Waivers should be completed online before your party.
Can I Add Extra Jump Time To My Party?
For. Sure. If your party is during the week (Mon – Fri) you can add 30 minutes of jump time for $5 per jumper or 60 minutes of jump time for $9 per jumper to any of our party packages. This must be arranged through your Event Coordinator at least 48 hours prior to your party.
Is There A Birthday Party Discount For Flight Club Members?
Yes! Our Elite Flight Club members enjoy a discount on regular priced birthday parties. Contact your Event Coordinator for details and ask how to apply your Flight Club membership perks.
Is A Deposit Required To Make A Birthday Reservation?
A $75 deposit is required at the time of booking online or over the phone with an Event Coordinator. The deposit is applied toward the total amount of the birthday party. Your outstanding balance will be due at the time of your party when you arrive for check-in at the park.
What Is Your Cancellation Policy?
There is a 72-hour grace period after the time of booking where the $75 deposit may be refunded. After this 72-hour period, the deposit is non-refundable. Parties may be rescheduled at any time before or after the 72-hour window, but the deposit will not be refunded for parties cancelled after the window has passed. Events booked within 72 hours of the date of their event will not receive a refund.
