skip to content

Health & Cleanliness Measures

GUEST/PARK SAFETY & CARE

As a community of parks, the well-being and safety of our Guests and Team Members is our first priority. The following are actions we are taking company-wide in light of the coronavirus (COVID-19) news.

We are following relevant health department guidelines. We are also closely monitoring CDC guidance and will provide prompt updates should the situation change.

In line with guidance provided by the health authorities, we have further reinforced our cleanliness measures, including but not limited to:

Increased daytime cleaning of all high-frequency touch-points on an hourly basis in addition to regular cleaning procedures.

Nightly cleaning and sanitation of facilities.

All Team Members required to wear a face covering/mask. Patrons are required to wear a face covering/mask when mandated by local authorities.

New sanitation and safety training module completed by all Team Members, along with new safety and sanitation videos posted throughout park.

Dedicated routes for all guests to navigate the park and social distancing floor markers for queuing at lobby and all attractions.

For more information on preventative measures, health updates and additional information about COVID-19, please visit the CDC (Center of Disease Control) web site, here: https://www.cdc.gov/coronavirus or the PHAC (Public Health Agency of Canada) web site here: https://www.canada.ca/en/public-health

New Safety & Cleanliness Video

FAQs

How are you making sure Guests who are infected don’t come to the park and infect others?

We have important Guest health and safety guidelines posted at the entrance to all our parks reminding Guests about the importance of staying healthy and encouraging all Guests to follow guidance from the CDC, including the recommended prevention measures. In addition, we have also reinforced our cleanliness measures to maintain a safe and hygienic park environment.

Is it safe for me and my family to jump at Defy?

The health and safety of our Guests and Team Members remains our top priority. In line with guidance provided by the CDC and other governmental health authorities, we have reinforced and extended our cleanliness measures to maintain a safe and hygienic park environment including, but not limited to:

  • Increased daytime cleaning of all high-frequency touchpoints on an hourly basis in addition to regular cleaning procedures.
  • Increased the number of regularly filled hand sanitizer stations at park entrance and select attractions, party rooms and bathrooms, as well as added sanitation wipes at waiver stations.
  • Daily park sanitization with ionized sprayer/fogger system that sanitizes trampolines, foam and all attractions.
  • All Team Members required to wear a face covering/mask and gloves (gloves are changed regularly in accordance with recommended guidance from governmental health authorities).
  • Newly installed Plexiglass partitions for employees assisting customers at all cashier stations, front desk and party check-in area.
  • New sanitation and safety training module completed by all Team Members, along with new safety and sanitation videos posted throughout park.

Reduced capacity and social distancing floor markers for queuing at lobby and all attractions.

Has there been a confirmed case of Coronavirus at Defy?

Only one DEFY park has had confirmed COVID cases – Greenville, SC. Three Greenville staff members contracted the virus while on vacation together and upon receiving the notice of their positive tests, the location was closed, all employees were tested, park visitors were notified, and the park was thoroughly sanitized for one week. Employees were notified that they would be prohibited from returning to the park until a negative COVID test was presented. In addition, daily temperature checks are conducted upon arrival for both guests and team members at all DEFY parks.

Is social distancing enforced at Defy?

Floor markers showing recommended social distancing are located throughout the park for queuing in the lobby, at the Fuel Zone and some attractions. Park capacity is also reduced and we are asking all Guests to adhere to the social distance standard of 6ft apart (minimum) at Fuel Zone tables, platform benches, mezzanine seating and throughout the park. We have and will continue to reinforce our park rules as well, including one person per trampoline.

Will your park(s) be reducing capacity in response to the spread of Coronavirus?

The safety of our Guests and Team Members is our top priority. We are currently working closely with the relevant health departments in compliance with their required protocol to determine suitable capacity reductions.